Refund policy

Last updated: October 16, 2026

Returns

At Orderly Paws (orderlypaws.com), we want you and your pets to be happy with every purchase. We accept returns on unused items in their original packaging within 30 days of delivery.

To be eligible for a return, items must be unused, undamaged, and in the same condition you received them, in their original packaging. Items that arrive damaged, defective, or incorrect will be replaced or refunded at no cost to you — just let us know within 30 days of delivery.

How to start a return

To start a return, contact us at jregisbmw@gmail.com with your order number and the reason for the return. We will review your request and send you return instructions, including where to ship the item.

Please do not send items back to us without first contacting us at jregisbmw@gmail.com.

Damaged or incorrect items

If your order arrives damaged, defective, or incorrect, email us at jregisbmw@gmail.com within 30 days of delivery with photos of the issue. We will arrange a replacement or a full refund.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to the original payment method within 5–10 business days of approval.

Return shipping costs are the responsibility of the customer, except for damaged or incorrect items, which we cover.

If you have any questions about our return and refund policy, contact us at jregisbmw@gmail.com.